Pep Boys Auto Service & Tire

June 2023, at the Pep boys on Pleasant View Rd, Memphis. I authorized a repair to my car after an employee offered a 10% discount. The next day, Chris Lanier, a store manager, gave me a final estimate that did not have the 10% discount added. When I asked about the discount, he used an angry tone to deny that anyone at the store offered the discount. I told Chris to talk to Lester, the employee that I last spoke to about the discount. Chris reluctantly gave me a discount. Terrible communication.